Thank you for choosing Sanbiyi.com as your preferred shopping destination!
Here’s crucial information about our payment and shipping policies:
Payment:
Enjoy complimentary shipping on most orders with no minimum purchase requirement.
We accept payments through PayPal.
Upon confirmation and verification of your order, a confirmation email will be sent, and we’ll promptly initiate the processing of your order.
Shipping:
The scope of our shipping policy covers more than 200 countries and regions around the world, including the United States and Hong Kong.
Overall delivery timeframe includes order processing and shipping duration.
Order Processing Time:
Typically 3-5 business days. This timeframe is allocated for order processing and preparation. Orders are usually processed within 3-5 working days after payment confirmation. Please note that orders placed on weekends or holidays may experience slight delays, as our warehouse operates on weekdays (Monday to Friday), excluding holidays.
Shipping Time:
Approximately 7-14 business days. The daily order cutoff time for orders is 5:00 pm (PST). After the cutoff time, we will not process orders received on the same day. Delivery times may fluctuate based on your location and factors such as customs inspections, severe weather, or strikes. Our products are dispatched via Royal Mail, Hermes, DPD, and Xinran.
Tracking:
Upon shipment of your order, a tracking confirmation email will be dispatched. Kindly allow 3-5 working days for tracking updates to manifest. If there are no updates for several days after your order is in transit, please be patient, as it may take a few more days for updates to reflect at the next shipping station.
Address Changes:
Regrettably, we cannot accommodate address changes once a package is in transit. If you need to modify the delivery address, please contact us within 24 hours of placing your order via email.
Order Cancellations:
Cancellation of your order is feasible before shipment by contacting us. If canceled within the stipulated time, a full refund will be issued to your original payment method. However, once orders are in transit or processed, cancellations are not possible.
Tax:
In most cases, there are no additional charges beyond your initial order payment. However, in rare instances, your destination country may impose VAT, customs duties, or fees. If you receive a tax notice from customs, kindly settle the tax first and then contact our customer service with the payment receipt for reimbursement.
Missing Items:
If your order encounters issues at customs, is returned, or lost during delivery, please reach out to our support team. We’ll assist you in obtaining a refund or arranging a replacement for your order.
Contact Information:
Company: BAIWEI DRILLING TOOLS INDUSTRY CO., LTD.
Company Address:FLAT/RM 8 11F WANG FAI INDUSTRIAL BUILDING 29 LUK HOP STREET SAN PO KONG KL,HONG KONG
Email: [email protected]
Note: Returns are not accepted at the provided address. For return inquiries, please contact our customer support team for assistance.
Tracking Your Order:
Tracking your order is simple. Follow these steps:
Go to the “Track Your Order” link in the page footer.
Use the tracking number provided in your email to track your package.
Should you have further questions or require assistance, please don’t hesitate to reach out to our customer support team. We’re here to assist you!